Serendipity Forums

The issue: A client's site uses 2 instances of the contact form plugin for 2 contact forms. One plain old standard, one customized. As far as I remember (looots of testing going on here, can't really sort out the results any longer), neither of them will send email to a particular address. Their mailserver guy has made sure these emails are not being filtered or blocked, they just never arrive, so they're probably never even sent in the first place. This only happens with this one particular address, both forms are working fine with any other address. It is not related to the template or the plugin configuration, I have already checked that.

Questions:

1. Is it possible that this is happening because the To-address of the form is the same as used for outgoing emails in the blog configuration?

2. If not, is there any way to log or check whether the form actually sends emails or to get error messages if it doesn't?

YL

Hi!

You should check the MTA (server) mail log, usually /var/log/mail.info - this one logs each and every delivery attempt, to see if it goes out or not. My guess is that the delivery is done locally and thus maybe bypasses some external delivery to the real proper server.

Nothing you can do on the s9y end of things, though.

Regards,
Garvin

garvinhicking wrote:You should check the MTA (server) mail log, usually /var/log/mail.info - this one logs each and every delivery attempt, to see if it goes out or not.

Not sure I have access to that. Also unclear (for me): Are we talking about the MTA running on the webserver where the blog is located?

garvinhicking wrote:My guess is that the delivery is done locally and thus maybe bypasses some external delivery to the real proper server.

Hmm. Just to make this clear: email to anyaddress@myclient.de (literally any address but the one not working) is working from both forms -- email to (and only to) notworking@myclient.de is not working, and that's the one assigned to the blog for outgoing emails (from). Then again, maybe mail servers are still a big mystery to me.

garvinhicking wrote:Nothing you can do on the s9y end of things, though.

That's always good to hear, I guess.

YL

Hi!

Are we talking about the MTA running on the webserver where the blog is located?

Yes!

If you can't get access to the mailserver log, this situation can probably not be solved...

Hmm. Just to make this clear: email to anyaddress@myclient.de (literally any address but the one not working) is working from both forms -- email to (and only to) notworking@myclient.de is not working, and that's the one assigned to the blog for outgoing emails (from). Then again, maybe mail servers are still a big mystery to me.

Exactly. Some MTAs might bounce mails or divert them differently if "to == from".

HTH,
Garvin