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Problem loading images

Posted: Tue Sep 09, 2008 2:47 pm
by alclubb
I am very new to Serendipity and any kind of blog. My web host offered this feature so I installed it on my web site, but now I am having problems getting any images uploaded. When I try to upload any image from my computer, I am getting a message that says something about an internal server error isn't configured correctly. So I looked at the image configuration menu and put in what I thought were the sizes of images to be uploaded. Now I get a message saying I can't upload any image larger than the size I put into that menu - no matter how big I make the number. Can someone please tell me what I am doing wrong? I usually use Firefox for my browser and my web host is APlus.net

Re: Problem loading images

Posted: Tue Sep 09, 2008 2:48 pm
by garvinhicking
Hi!

First, you should revert entering the size limit in your s9y configuration.

Second, how large is the file you try to upload? Your hoster, aplus.net, has restrictions that prevent you to upload larger files. If you exceed that limit, there is nothing you yourself can do - the provider would need to increase the limit.

HTH,
Garivn

Posted: Tue Sep 09, 2008 2:54 pm
by alclubb
The image I was trying to upload last night was 137KB, so it was not very large. So,you are saying I should take out the image size I put in the image configuration menu and leave that blank?

Would they have a different size for the images that get posted to the blog than the size of the images I post to my web site? I have never had a problem when loading images to my regular web site.

Posted: Tue Sep 09, 2008 3:11 pm
by garvinhicking
Hi!
alclubb wrote:The image I was trying to upload last night was 137KB, so it was not very large. So,you are saying I should take out the image size I put in the image configuration menu and leave that blank?
Okay, 137kb is not much -- that should work. So remove the size limit int he s9y configuration, yes. This is now only preventing the actual error to show up.

When you get the error message "Unknown error occurred, file not uploaded. Maybe your filesize is larger than the maximum size allowed by your server installation. Check with your ISP or edit your php.ini file to allow larger file size uploads."

this means that:

* Your Provider does not allow file uploads. Ask him to check the PHP "file_uploads" and "post_max_size" and "upload_tmp_dir" variables

* Your provider does not allow write permissions in the configured "upload_tmp_dir" variable

* The path you configured in the s9y configuration for the "upload" storage does either not exist or has no write privileges for the PHP process (777).

I believe that option 1 or 2 applies to you, so you might need to get in touch with your provider.

HTH,
Garvin

Posted: Tue Sep 09, 2008 3:18 pm
by alclubb
OK, thank you. I'll contact my provider.