Blog has disappeared

[kitschiguy]

Hi everyone,

I hope this is in the right place -

I have just uploaded a website using RV sitebuilder but my blog seems to have disappeared. When I click the link http://www.kitschiguy.co.uk/blogweb/index.php the page is totally blank.

It happened once before so I started again and made a new website but it has just happened again. The support at my host say that cant help

Any ideas?

Thanks,

Matthew

[garvinhicking]

Hi!

RV Sitebuilder sadly is an application that customizes Serendipity to a point we cannot easily support, because we have no knowledge.

You really need to contact your RV sitebuilter provider to ask what might have happened. If they want to join the discussion here, we'd be glad to try to sort things out.

Possibly the blank page is caused by a PHP fatal script error, that should show up in the error logfiles to your provider...?

Regards,
Garvin

[kitschiguy]

Hi,

Thanks for your help, I appreciate it. I have been in contact with my web host live support but they couldn't help and so far when I submit a ticket they told me they don't provide help with 3rd party software I have contacted them again and provided the link to this discussion in the hope they will take a look.

Thanks again

Matthew

[kitschiguy]

Hi,

I have received a reply from customer support and they provided me with the following error message from the apache logs:

PHP Warning: Unexpected character in input: ''' (ASCII=39) state=1 in /home/kitschi1/public_html/blogweb/include/functions_rvsmarty.inc.php on line 118
PHP Fatal error: Smarty error: [in blogweb_rvStaticBanner-utf8.html line 52]: syntax error: unrecognized tag: display:none; (Smarty_Compiler.class.php, line 446) in /home/kitschi1/public_html/blogweb/bundled-libs/Smarty/libs/Smarty.class.php on line 1092

It may help...

Thanks for any help.

Matthew

[garvinhicking]

Hi!

Hm, both files are files provided by RVS and not by Serendipity. You will definitely need to ask them to check what's corrupted in those files.

Especially, inside the blogweb_rvStaticBanner-utf8.html file there's a '{' character. In smarty this is not allowed, all { and } must be escaped as {ldelim} and {rdelim}, or the parts of code where they appear must be wrapped within {literal}...{/literal}. Probably you put CSS inside a banner, where they did not properly escape possible user input...?!

Regards,
Garvin

[kitschiguy]

Hi,

Thanks for trying to help me. The situation got messy and I ended up having to start again from scratch (for the 4th time) I'll get some use out of it eventually hopefully

Anyway, thanks again.

p.s when I post to my blog it says 'posted by RV Team'. Can I change this so it appears that I authored posts? Also the email says something like 'admin@yourdomain.com' in the admin area, do I need to change this?

Thank you.

Matthew

[kitschiguy]

Well, I just uploaded my website again and the same thing has happened

Oh well, it seems I will have to try and get justhost to help me but I'm not holding my breath.

Please let me know if you have any ideas,

Thanks,

Matthew

[Don Chambers]

Most hosts give you file/ftp access. You can create your own database, upload the serendipity files yourself, and install it without using RVSiteBuilders. Is that an option for you?

[kitschiguy]

Hi,

Yes, that's definitely an option, although I'm not really sure how to do it. Do you know of any tutorials so I can give it a go.

Thanks for your help, much appreciated.

Matthew

[Don Chambers]

For guidance with installation, see here: http://www.s9y.org/36.html